Frankly, I don't think that many people are trained in retail customer service anymore. It's depressing... I've just about given up on being helped whenever I go into my local Macy's. I can spend fifteen minutes trying to locate a register that's actually open, even though register stations are scattered all over the store. It's ridiculous to have to track down someone in handbags to ring up a bracelet from the jewelry department. And half the time they'll refuse to do it anyway because it ISN'T the right department! "Well, WHERE am I supposed to PAY for this, then??? Do you not want to make a sale???"

This ongoing experience frequently gives me a disturbing insight into why some people choose to shoplift, but I don't suppose that you could successfully smuggle a 42" flat screen TV out of Best Buy! LOL...

Best Buy, Home Depot, KMart, JoAnn Fabrics...I could name a gazillion stores where customer service reps run the other way when you try to catch their eye. It's infuriating.

I'm sorry for your frustrating experience, KaeEll. It just proves once again that NOTHING is ever easy!

LOL! I raised my own geek squad. so that's never been a problem, so far. But when I compare the likes of Best Buy to the genius desks at The Apple Store, there's just no reason for customer service to be so bad and so widespread. At least at Apple, they seem to care.

Yes, really frustrating indeed.

Moore I hope that you left the clothes that you did not want with the dressing rooms of the other department. Sheesh, I realize that these people don't get paid much but they are still being paid...

And Kae that was smart to raise your own geek squad. I married one myself.

Oh, what FUN stuff!! I fell in love with several items, but it doesn't look like there's any online shopping. Not fair!

I hear ya about Best Buy. Will (the new boyfriend) used to work there and said they are terrible. The only thing they are good for is finding a few rare items that you might not find somewhere else, but mostly everything is over priced and less to choose from.

We went to go look at new tvs. He's wanting to get a nice big screen (42 inches or bigger) hd tv for my place. We saw a really really nice one, but found the same thing at Walmart for 300.00 less. It's not a Samsung but it is really nice with lots of hdmi inputs and great picture

Oh that's SO frustrating! So what's the status now? Have they simply not given you a new delivery date at all? Are they just going to show up on some random day with a TV for you?

This is ridiculous...

Tell the idiots at Best Buy that if they don't solve your problem forthwith, you'll Twitter about your bad experience, and the information will go global inside of a half an hour!!

I also suggest that you try to track down the name and number of the Regional Manager for Best Buy. If you don't get satisfaction from the local store manager, you can always take your issue to the Regional Manager, or tell the store manager that this will be your next step.

This really helped me out many years ago when I was battling with a health insurance company. At the time, we had Aetna, and I was having difficulty getting them to pay for my hospital bill, after our son was born. There was no reason why the bill shouldn't have been paid IMMEDIATELY, as there were no complications with the delivery, etc. It's a LONG story, but essentially, I'd eventually put the issue into the hands of the supervisor, down in Richmond, VA Aetna office. He completely blew me off, and even began to avoid my phone calls. This went on and on, so I finally tracked down Aetna's Regional Manager for the East Coast, up in Connecticut, and placed a little ole phone call... That was at 6:00 pm. I told my story, and he was appalled. At 9:00 a.m., the following morning, the idiot from Richmond, VA telephoned me (a very sorry Tigger), and told me that a check was being mailed that very moment for the full amount of my bill (they weren't even making me pay the deductible anymore), and that a photocopy of the check was being mailed to me (as I had requested, so I'd have proof that it had been done).

Sometime between 6:45 p.m., and 9:00 a.m., a fire had been lit under the Richmond "supervisor". As I'd asked the Big Boss the night before, if the office so-called "supervisor" refuses to help solve a problem with a claim, what's a paying customer supposed to do??

Yes he finally called and said he fixed the mess, learned that forms had been filled out improperly and heaven forbid someone would have to THINK, so my replacement TV sits in the delivery room, untouched. He said he organised a delivery for this Friday, the 21. But Fridays are really busy days for me, so I asked for a window of time.

Moore, I have been adding to the diary of this episode with names, times and conversations, plus the number of mites on hold, etc. I'll find out who is chair of Canadian operations and send a letter to him and all down the food chain, ... phone rang...

Best Buy called. The General manager of the Sherway Gardens location (where we bought the TV) is going to put the TV in his own car and drive it out to me on Friday afternoon, August 21, at 3 p.m. I had said earlier I could be back home by 2:40p.m.

So it seems that finally I got the ear of someone with a brain that don't mind using, a person who cares a little bit about customer service.

I'm so glad that you finally got the issue resolved, and that the general manager is going to drive the TV out there himself. That's exactly what OUGHT to happen!

If she was a sales manager that store must not have very good sales.

Update!!

The Geek Squad arrived 2 hours late yesterday, at 20 minutes before 5. They came inside with a "new" TV, would not install it, took it out of the box, removed the instruction manual and the remote control to take with them, then left, but only after I had to ask them to take with them the "old"defective television. The one man was relatively pleasant, the other one, grumpy and sour.

While I was preparing dinner, Ted went down to the family room and hooked the thing up. We went down to watch at 9 p.m. The new TV has the same problems as the old one: pink and green lines wafting across the screen and an annoying buzz coming from the speakers.

I want our money back. There are no words...